Question 1

What does SmartRent actually include in its property management service?

Accepted Answer

Quite a lot, honestly. I handle everything from marketing and tenant selection through to rent collection, routine inspections, maintenance coordination, and end-of-tenancy administration. You get a detailed inspection report with photos every time I visit, and I deal directly with tradespeople so you are not fielding calls at 7pm on a Friday. My goal is that you hear from me when something genuinely needs your attention, not as background noise.

Question 2

How much do you charge? What are your fees?

Accepted Answer

I charge a straightforward management fee as a percentage of rent collected, plus a one-off letting fee when I place a new tenant. I do not have a published rate card because the right arrangement can depend on the property and what is involved, so I prefer to talk it through and give you the exact figures in writing before anything is agreed. There are no hidden costs and no surprises. If you want to know roughly what to expect before we talk, I am happy to give you a ballpark in a phone call.

Question 3

How do you make sure my property is Healthy Homes compliant?

Accepted Answer

I work through a Healthy Homes checklist for every property I take on and identify any gaps before we start. If work is needed, I can coordinate it through a trusted local assessor and get quotes from tradespeople I already work with. Staying compliant is not just about avoiding fines, it is genuinely better for tenants and better for your property long term, so I take it seriously. I keep records of all compliance documents so you always have them to hand.

Question 4

I am already with another property manager. Is switching difficult?

Accepted Answer

It is usually straightforward. If there is a fixed-term management agreement in place you will need to check the notice period, but I can help you work through that. Once we have a signed agreement, I handle the handover directly and make sure there is no gap in management or communication for your tenant. Most landlords tell me they wish they had switched sooner, and I try to make sure the transition itself is the easiest part.

Question 5

How quickly can you find a tenant for my property?

Accepted Answer

In most cases I have a property listed and receiving inquiries within a day or two of it being ready to market. Well-presented homes in the Bay of Plenty are in real demand right now, and I price carefully so we attract good applications quickly rather than sitting vacant. I will give you an honest read on the likely timeframe once I have seen the property, because it does depend on the location, condition, and price point.

Question 6

How often will I hear from you? What does communication look like?

Accepted Answer

You will get a report after every routine inspection, a message any time maintenance comes up that needs a decision from you, and a rent statement each month. Outside of that, I try not to bother you unnecessarily, but I am genuinely easy to reach if you want to check in. I know some landlords like more regular updates and others prefer to hear only when something needs their attention, so I am happy to adjust to what suits you.

Protecting your biggest asset, the personal way

What could your property rent for?

Full management, nothing left for you to chase

Your rental, compliant and kept that way

Switching to SmartRent is the easy part

Have a chat

Agree the terms

I market and screen

I manage the rest

Looked after, not processed

The things landlords ask me first

Want a straight answer on your property?